STATEGUARD INTEGRATED AGED CARE SECURITY
StateGuard Protective Services delivers certified, specialist aged care security solutions across Australia. We protect elderly residents, care workers, and facility assets from elopement risk, staff assault, medication theft, after-hours intrusion, and ACQSC regulatory liability - around the clock. Since 2005, StateGuard has secured aged care facilities of every scale - from boutique residential care homes and independent living villages to major aged care provider networks operating across multiple states. Our officers are trained in de-escalation techniques specific to aged care environments. Our Integrated Aged Care Security model combines licensed security guards, mobile patrols, elopement prevention systems, Grade A1 Monitoring, staff duress alarm monitoring, and visitor management - all coordinated through our 24/7 National Operations Centre and delivered by one accountable, nationally licensed provider.
ELOPEMENT PREVENTION & SECURITY
StateGuard layered elopement prevention system integrates monitored exit door sensors, wander alert technology, comprehensive CCTV coverage, and real-time Grade A1 Monitoring oversight, reinforced by rigorously trained security officers who maintain current first aid certification and Working with Children compliance, ensuring trusted, safe, and accountable care.
- ● Monitored Exit Door Sensors & Wander Alert Systems
- ● Ward Perimeter Monitoring
- ● CCTV Coverage – All Exits & Common Areas
- ● After-Hours Perimeter Patrol & Checks
- ● Immediate Search Protocol on Elopement Trigger
STAFF SAFETY & AGGRESSION MANAGEMENT
Staff safety is a critical obligation for every facility operator. StateGuard delivers professional security solutions including personal duress alarms, highly trained officers, proactive risk management, and comprehensive incident reporting, ensuring compliance, accountability, and a secure, well-managed environment aligned with industry standards and best practice.
- ● Personal Duress Alarm Monitoring – All Staff
- ● Resident Aggression Management Support
- ● Night Shift Lone Worker Safety Protocols
- ● Staff Safety Escort – Car Parks & Isolated Areas
- ● De-escalation Trained Security Officers
- ● Incident Documentation & SafeWork Reporting
ACCESS CONTROL & VISITOR MANAGEMENT
StateGuard manages, monitors, and documents all entry and exit activity – protecting residents from unauthorised visitors, securing medication storage, and creating an ACQSC-compliant access audit trail. Our approach is compassionate and non-confrontational, maintaining the welcoming environment aged care families expect.
- ● Credentialed Staff & Contractor Entry Logging
- ● Visitor Identity Verification & Digital Management
- ● Medication Room Controlled Access
- ● After-Hours Entry Restriction & Monitoring
- ● A1 Grade CCTV – All Common Areas 24/7
- ● Resident Personal Property Protection
AGED CARE SECURITY THREATS & OUR INTEGRATED SOLUTION
Aged care security operates under an entirely different risk profile to commercial or industrial security environments. Residents are cognitively vulnerable, staff are stretched across high-demand care shifts, and regulatory obligations under the Aged Care Act are serious and enforceable. StateGuard addresses the six most critical threats facing Australian aged care facilities.
RESIDENT ELOPEMENT & EXIT
Unauthorised access and after-hours intrusions present significant security risks in aged care environments. StateGuard helps manage risks through controlled access, CCTV monitoring, alarm integration and rapid response protocols, supporting secure, compliant environment.
RESIDENT AGGRESSION & STAFF ASSAULT
Aged care worker assault is a growing and documented liability. De-escalation trained security officers, monitored staff duress alarms, and a direct NOC connection every staff member is protected and every incident is documented for SafeWork and ACQSC purposes.
MEDICATION & DRUG THEFT
Medication theft may create regulatory exposure, resident safety risks and potential criminal exposure for facility management. Credentialled, access-controlled medication rooms, staff identity logging and Grade A1 Monitoring help deter and reduce the risk of internal and external theft.
AFTER-HOURS INTRUDER & TRESPASS RISK
After-hours security must protect vulnerable sleeping residents from intruders - without creating an institutional or alarming environment. Mobile patrols, perimeter monitoring, and silent A1 Grade CCTV designed to support continuous overnight coverage with minimal disruption.
RESIDENT PROPERTY & INTERNAL THEFT
Resident property theft damages family trust, triggers ACQSC complaints, and creates serious reputational risk. CCTV monitoring of common areas, access-controlled resident rooms, and documented patrol records deter internal theft and provide evidence when incidents occur.
ACQSC COMPLIANCE & REGULATORY RISK
ACQSC compliance demands documented, evidence-grade safety operations. StateGuard's Assist App delivers NFC-verified patrol records, incident logs, access event reports, and elopement response documentation - all audit-ready and exportable for ACQSC review.
HOW STATEGUARD AGED CARE SECURITY WORKS
Smart. Safe. Secure.
Aged care security requires a compassionate, clinically aware process - one that protects vulnerable residents without institutionalising their home. Every StateGuard aged care security engagement follows a 7-phase workflow from initial risk assessment through continuous improvement.
RISK ASSESSMENT
SECURITY ARCHITECTURE
DEPLOY
GRADE A1 MONITORING
PATROL VERIFICATION
RESPOND
REPORT
For general enquiries, contact 1300 723 887 or fill in the form below:
STATEGUARD'S INTEGRATED SECURITY SOLUTIONS
Smart with Assist App. Safe through Mission Talk. Securely connected to our National Operations Centre.
LICENCES & ACCREDITATIONS
FREQUENTLY ASKED QUESTIONS
What aged care security services are available after hours?
StateGuard provides 24/7 Grade A1 Monitoring, after-hours mobile patrol services, alarm response, elopement alert monitoring, and staff duress alarm coverage throughout every night. Our National Operations Centre maintains continuous oversight of all aged care sites, 365 days a year, regardless of time or day.
How does StateGuard protect aged care workers from resident aggression?
StateGuard provides personal duress alarms for all staff, deploys de-escalation trained officers to facilities with documented aggression risk, and offers lone worker safety coverage for night shift staff. Every incident is fully documented for compliance, SafeWork reporting, and ACQSC audit requirements.
Does aged care security help with ACQSC compliance requirements?
Yes. StateGuard’s Assist App portal delivers documented incident logs, NFC-verified patrol records, access event reports, and elopement response documentation – all audit-ready and exportable. This evidence package designed to support Aged Care Quality and Safety Commission requirements for documented safety and security management systems.
Can StateGuard secure medication and controlled substance storage in aged care?
Yes. StateGuard implements credentialed access control for all medication rooms, monitors all entry and exit events via A1 Grade CCTV, and provides after-hours patrol coverage designed to help deter and reduce the risk of internal and external theft of controlled substances and prescription medications from residential aged care facilities.
How should visitor access be managed in a residential aged care security context?
StateGuard provides visitor identity verification, digital visitor management systems, and after-hours visitor restriction protocols. Our approach is compassionate and non-confrontational – designed to protect residents while maintaining the welcoming, family-oriented environment that quality aged care requires.
How do you prevent residents with dementia from eloping in aged care?
StateGuard implements a layered elopement prevention system combining monitored exit door sensors, access-controlled external doors, wander alert technology, CCTV coverage of all exits and common areas, regular patrol sweeps, and a direct alert to our Grade A1 Monitoring. Any unauthorised exit triggers an immediate search and response protocol.
How quickly can aged care security services be deployed?
StateGuard can deploy trained security officers and monitoring services to most Australian locations within 24–48 hours. Emergency deployments following elopement incidents, staff assault events, or ACQSC compliance notices may be able to arranged same day, with interim coverage commencing within hours.
Can StateGuard manage security for multi-site aged care networks?
Yes. StateGuard manages integrated security across multi-site aged care networks under a single contract and reporting framework. All facilities connect to our National Operations Centre, receive consistent patrol and monitoring standards, and share a single Assist App portal for network-wide ACQSC and compliance documentation.
Is StateGuard experienced with NDIS-registered service provider security?
Yes. StateGuard provides security services to NDIS-registered providers including supported independent living, specialist disability accommodation, and group homes. Our officers are trained in disability-aware communication, NDIS Practice Standards, and behaviour support frameworks relevant to safety and personal security.
What is the difference between aged care security and hospital security?
Aged care security prioritises resident dignity, elopement prevention, long-term behavioural management, and ACQSC regulatory compliance in a residential home environment. Hospital security focuses on acute clinical environments – Code Grey response, pharmaceutical security under the Poisons Act, and emergency room threat management in high-volume public facilities.
In the spirit of reconciliation, StateGuard Protective Services acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. As we work to protect the present and future of our communities, we pay our respect to their Elders past, present and emerging, and extend that respect to all Aboriginal and Torres Strait Islander people today.
