ASIAL-Certified Grade A1 Monitoring
Alarm monitoring is the 24/7 reception, verification and response coordination of alarm signals from commercial, industrial and government sites by a licensed monitoring centre. StateGuard provides ASIAL-certified Grade A1 monitoring under AS/NZS 2201.2-2022 from its Melbourne National Operations Centre.
Grade A1 is the highest monitoring class under the Australian Standard, requiring redundant signal paths, secured facilities and documented response procedures. StateGuard’s ASIAL certification means the centre is independently audited against these requirements — so every signal is handled to a recognised national benchmark, not an internal one.
Signals are received around the clock, verified before any response is coordinated, and logged as evidence-grade records suited to insurer requirements, AS/NZS 2201.2 audit and WHS obligations.
TYPES OF ALARM MONITORING STATEGUARD PROVIDES
Six categories cover every signal type, all received and verified at our ASIAL-certified Grade A1 centre before any response is coordinated.
Grade A1 Alarm Receiving
Alarm signals are received over redundant 4G/5G and satellite paths at StateGuard's ASIAL-certified Grade A1 centre under AS/NZS 2201.2-2022 — the highest Australian monitoring class.
Intruder & Burglar Alarm Monitoring
Commercial intrusion and burglary signals are monitored 24/7 and verified before any response, integrating existing panels including Bosch, Inner Range, Honeywell and Hikvision.
Fire & Life Safety Monitoring
Fire, smoke and life-safety signals are monitored around the clock and escalated to external authorities such as fire and rescue where required.
Duress & Lone Worker Monitoring
SOS, hold-up and lone-worker duress signals are prioritised for immediate, documented escalation to keep people safe.
Environmental & Equipment Monitoring
Temperature, power, flood and equipment alerts — including loss of signal — are treated as events, so a silent failure never goes unnoticed.
Compliance & Reporting
Every signal, verification and outcome is logged as evidence-grade records formatted for insurers, AS/NZS 2201.2 audit and WHS obligations.
STATEGUARD'S INTEGRATED SECURITY SOLUTIONS
Smart with Assist App. Safe through Mission Talk. Securely connected to our National Operations Centre.
Frequently Asked Questions
What is alarm monitoring?
The 24/7 reception, verification and response coordination of alarm signals by a licensed Grade A1 monitoring centre, so a real alarm is acted on and a false one is stood down.
Is StateGuard’s alarm monitoring Grade A1 certified?
Yes. StateGuard monitors from an ASIAL-certified Grade A1 centre under AS/NZS 2201.2-2022, the highest Australian monitoring class.
What types of alarms does StateGuard monitor?
Intruder and burglar, fire and life safety, duress and lone worker, environmental and equipment, plus restricted-area and after-hours access alerts.
Can StateGuard connect an existing alarm system?
Yes. StateGuard integrates existing panels including Bosch, Inner Range, Honeywell and Hikvision, typically within 24–48 hours and without full system replacement.
How does monitoring reduce false alarms?
Signals are verified, including against CCTV where available, before any response is coordinated, so responders are only sent to confirmed incidents.
What happens when a genuine alarm is confirmed?
It is escalated to your agreed response — alarm response or mobile patrol — or to external authorities such as fire or ambulance, with a documented record.
Does StateGuard monitor duress and lone-worker alarms?
Yes. SOS and duress signals are prioritised for immediate, documented escalation around the clock.
What industries use alarm monitoring?
Commercial offices, warehouses and logistics, retail, healthcare and aged care, education, construction and industrial operations.
Does alarm monitoring support compliance and insurance?
Yes. It produces evidence-grade records for insurer requirements, AS/NZS 2201.2 audit and WHS obligations.
In the spirit of reconciliation, StateGuard Protective Services acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. As we work to protect the present and future of our communities, we pay our respect to their Elders past, present and emerging, and extend that respect to all Aboriginal and Torres Strait Islander people today.
