Control Room CCTV Monitoring Australia
StateGuard control room operators work with the off-site Grade A1 Monitoring centre and National Operations Centre to support layered, 24/7 oversight across the site. When the on-site operator steps away, off-site monitoring can continue across CCTV feeds and alarms, while incidents, responses and key security activity are documented through the ASSIST App for authorised review.
Control Room Services We Provide
On-site operators running your CCTV, access and alarms from one command point, with off-site Grade A1 backup so coverage never lapses.
● Live CCTV Operation
Operators watch your camera feeds from your on-site control room, seeing the whole site at once so alarms, tailgating or medical events are detected and actioned immediately.
● Access & Lift Control
Door, lift and restricted-zone access is managed under strict authentication protocols, including verifying visitors and stopping tailgating into secure areas.
● Alarm Verification & Dispatch
Alarms are verified and actioned from the desk, with guards and emergency response coordinated from a single command point rather than reacting in isolation.
● Off-Site Grade A1 Backup
If the operator steps away, our off-siteGrade A1 Monitoring Centre takes over active monitoring of your feeds and alarms until they return or a relief is coordinated, so the site is never unwatched.
● Licensed, Trained Operators
Every operator holds a current state security licence and is trained in CCTV operation, access control, alarm verification and incident coordination, with First Aid where required.
● Event Logging & Reporting
Every event, alarm and response is logged through the ASSIST App with timestamps, producing an evidence-grade record for audits, insurers and incident review.
Licences & Accreditations
STATEGUARD'S INTEGRATED SECURITY SOLUTIONS
Smart with Assist App. Safe through Mission Talk. Securely connected to our National Operations Centre.
Frequently Asked Questions
What does a control room operator do?
A control room operator is a licensed officer who staffs your on-site security control room, watching live CCTV, managing access control, verifying and actioning alarms, coordinating guards and emergency response, and logging every event, all from a single command point backed by our off-site Grade A1 Monitoring centre.
How is this different from off-site CCTV monitoring?
An on-site control room operator is physically present in your building and integrated with your guards and systems, while off-site CCTV monitoring watches feeds remotely from our Grade A1 NOC. Many sites use both, an on-site operator with off-site backup for redundancy.
Are control room operators licensed?
Yes. Every StateGuard control room operator holds a current state security licence and is trained in CCTV operation, access control, alarm verification and incident coordination, with First Aid where required.
What happens if the operator steps away from the desk?
Coverage continues. Our off-site Grade A1 Monitoring centre takes over active monitoring of your feeds and alarms until the operator returns or a relief is coordinated, so the site is never unwatched.
Can operators manage access and lift control?
Yes. Operators manage door, lift and restricted-zone access under strict authentication protocols, including verifying visitors and stopping tailgating into secure areas.
Is control room activity documented?
Yes. Every event, alarm and response is logged through the Assist App with timestamps, producing an evidence-grade record for audits, insurers and incident review.
In the spirit of reconciliation, StateGuard Protective Services acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. As we work to protect the present and future of our communities, we pay our respect to their Elders past, present and emerging, and extend that respect to all Aboriginal and Torres Strait Islander people today.
