Duress Monitoring Across Australian Industries
Duress and medical alarm monitoring is the 24/7 monitoring of duress, personal-safety and medical alarms — across aged care, healthcare, retail and lone-worker settings — with immediate escalation to your responders or to external authorities when an activation is received. StateGuard monitors these personal-safety signals from our ASIAL-certified Grade A1 National Operations Centre in Melbourne.
WHAT DURESS & MEDICAL ALARM MONITORING COVERS
Monitoring of duress, personal-safety and medical alarms, all attended by licensed operators at our ASIAL-certified Grade A1 centre.
Duress & Panic Button Monitoring
Fixed and wearable panic activations are answered immediately at our centre, so a person pressing a duress button has their call for help acted on straight away.
Medical & Personal Alarm Response
Personal medical alarms are received and escalated to help fast, connecting a vulnerable person to a responder or external authority when they activate.
Man-Down & Fall Detection
Inactivity and fall alerts from a device trigger a welfare escalation, prompting an operator to make contact and coordinate assistance where needed.
Priority Emergency Escalation
Verified emergencies are escalated to external authorities or to your nominated responders, following the agreed path so help is directed to the right place.
Aged-Care & Healthcare Support
Monitoring is suited to vulnerable-person settings such as aged care and healthcare, where duress and medical alarms protect residents, patients and staff.
Documented Response Records
Every activation and escalation is logged with timestamps, producing evidence-grade records that support compliance and duty of care.
STATEGUARD'S INTEGRATED SECURITY SOLUTIONS
Smart with Assist App. Safe through Mission Talk. Securely connected to our National Operations Centre.
Frequently Asked Questions
What is duress and medical alarm monitoring?
The 24/7 monitoring of duress, personal-safety and medical alarms by a licensed Grade A1 centre, with immediate escalation to your responders or to external authorities when an activation is received.
Who uses duress and medical alarm monitoring?
Aged care and healthcare providers, retail sites and organisations with lone workers use it to protect staff and vulnerable people who may need help quickly.
What happens when a duress or medical alarm is activated?
The activation is prioritised at our centre and escalated to your nominated responders or to external authorities such as ambulance, with a documented record of the response.
Do you monitor wearables as well as fixed buttons?
Yes. We monitor both fixed panic buttons and wearable personal-safety devices, so activations are received wherever the person is when they raise the alarm.
Is duress and medical alarm monitoring Grade A1?
Yes. It is monitored 24/7 from our ASIAL-certified Grade A1 centre in Melbourne, under AS/NZS 2201.2-2022, the highest Australian monitoring class.
How does emergency escalation work?
Verified emergencies follow an agreed escalation path to your responders or to external authorities, so help is directed to the right place with a documented record.
Can you integrate our existing devices?
Yes. We can typically connect existing duress, panic and personal medical alarm devices to our Grade A1 centre without full replacement.
Are activations documented for compliance?
Yes. Every activation and escalation is logged with timestamps, producing evidence-grade records that support compliance and care obligations.
How is this different from lone worker monitoring?
Duress and medical alarm monitoring covers duress and medical personal-safety alarms with medical escalation, including aged-care and healthcare settings, making it broader than lone worker monitoring alone.
In the spirit of reconciliation, StateGuard Protective Services acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. As we work to protect the present and future of our communities, we pay our respect to their Elders past, present and emerging, and extend that respect to all Aboriginal and Torres Strait Islander people today.
