Grade A1 Duress & Medical Alarm Monitoring Services
StateGuard Duress & Medical Alarm Monitoring provides 24/7 monitoring of duress, personal-safety and medical alarms from an ASIAL-certified Grade A1 Monitoring centre under AS/NZS 2201.2-2022. The service supports fixed and wearable panic buttons, personal medical alarms, man-down and fall detection, with priority escalation to Alarm Response Services where required.
Duress and medical alarm signals are received at our monitoring centre, where a licensed operator assesses each activation and follows documented response procedures. Where communication is available, the operator can confirm the situation with the person and escalate a genuine emergency to nominated responders or external authorities such as ambulance. The service supports aged care, healthcare, retail and Lone Worker Monitoring settings, with activations and operator actions documented for Assist App compliance and duty-of-care records under AS/NZS 2201.2-2022.
WHAT DURESS & MEDICAL ALARM MONITORING COVERS
Monitoring of Duress, Personal Safety, and Medical Alarm Signals, attended by licensed operators at our ASIAL-certified Grade A1 Centre.
Duress & Panic Button Monitoring
Fixed Panic Buttons and wearable Duress Devices are monitored around the clock. When activated, the Alert is prioritised at our Monitoring Centre so the call for help can be acted on immediately.
Medical & Personal Alarm Response
Personal Medical Alarm activations are received and escalated quickly, helping connect vulnerable people with nominated Responders or External Authorities when assistance is required.
Man-Down & Fall Detection
Fall Alerts, Inactivity Alerts, and No-Motion Detections can trigger a Welfare Escalation, prompting an operator to make contact and coordinate assistance where needed.
Priority Emergency Escalation
Emergency Activations are escalated in line with the agreed Response Plan, which may include Nominated Contacts, Onsite Responders, Mobile Patrols, or External Authorities such as Ambulance, Police, or Emergency Services.
Aged-Care & Healthcare Support
Duress and Medical Alarm Monitoring is well suited to aged care, healthcare, and other vulnerable-person settings, helping protect residents, patients, visitors, and staff.
Documented Response Records
Every Activation, Operator Action, and Escalation is logged with timestamps, creating clear records to support compliance, duty of care, Incident Review, and Reporting Requirements.
STATEGUARD'S INTEGRATED SECURITY SOLUTIONS
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Frequently Asked Questions
What is Duress & Medical Alarm Monitoring?
Duress & Medical Alarm Monitoring is the 24/7 monitoring of duress, panic, personal-safety, and medical alarm activations by licensed Grade A1 operators, with escalation to nominated responders or external authorities when help is required.
Who uses Duress & Medical Alarm Monitoring?
It is used by aged care providers, healthcare facilities, retail sites, commercial properties, education providers, and organisations with staff or vulnerable people who may need urgent assistance.
What happens when a duress or medical alarm is activated?
The activation is prioritised at the monitoring centre. An operator follows the agreed escalation plan, which may include contacting nominated responders, on-site staff, mobile patrols, or external authorities such as ambulance or emergency services.
Do you monitor wearables as well as fixed buttons?
Yes. StateGuard can monitor both fixed panic buttons and wearable personal-safety devices, allowing alerts to be received whether the person is at a fixed location or moving through the site.
Is Duress & Medical Alarm Monitoring Grade A1 certified?
Yes. Monitoring is delivered 24/7 from StateGuard’s ASIAL-certified Grade A1 Monitoring Centre in accordance with AS/NZS 2201.2-2022.
How does emergency escalation work?
Emergency escalation follows your agreed response procedure. Depending on the event, this may include notifying nominated contacts, dispatching responders, or escalating to external authorities with relevant details.
Can you integrate with existing devices?
Yes. StateGuard can integrate with many existing duress, panic, and personal medical alarm devices, often without requiring full replacement. Compatibility depends on the device type and system configuration.
Are activations documented for compliance?
Yes. Activations, contact attempts, operator actions, and escalations are logged with timestamps, creating a documented record for compliance, duty of care, and incident review.
How is this different from Lone Worker Monitoring?
Lone Worker Monitoring focuses on worker-safety signals for people operating alone or in isolation. Duress & Medical Alarm Monitoring is broader, covering panic buttons, medical alarms, vulnerable-person settings, aged care, healthcare, and emergency escalation pathways.
In the spirit of reconciliation, State Guard Protective Services PTY. LTD. acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. As we work to protect the present and future of our communities, we pay our respect to their Elders past, present and emerging, and extend that respect to all Aboriginal and Torres Strait Islander people today.
